FAQs

Policy

Can vouchers from different households be combined in a single transaction?
- No, you will not be able to combine vouchers from different households in a single transaction (i.e. the maximum you can offset is $300)
If I cancel the transaction, do I need to refund the scanned voucher amount?
- You should only refund the amount paid without Climate Vouchers (i.e. cash/credit card etc). If customers insist on a refund of the scanned vouchers amount, do refer to the retailer’s training deck provided by NEA for more information on next steps
Are vouchers applied to items inclusive or exclusive of GST?
- Vouchers are a payment mode, hence should be applied to item costs inclusive of GST

Will I receive the scanned voucher amount, or utilised voucher amount from NEA?
- NEA will reimburse the scanned voucher amount. For example, when a $4 voucher is scanned though the item costs $3, NEA will reimburse $4. Do note that however, from the customer’s perspective, $1 voucher will be forfeited.
When will I receive the payouts from NEA?
- Within the next 1-2 business working days
How do I do finance reconciliation?
- We have provided the /transaction API endpoint in the API documentation provided earlier during integration & UAT. This endpoint would allow you to retrieve all transactions programmatically. You may reconcile using the bank_statement_id provided, which would match the id in your bank statement. Kindly approach your tech team for this.

I have several outlets, how do I match a single bank_statement_id to the specific outlet?
- You may include your outlet information in the metadata. When you retrieve all transactions programatically via the /transaction API endpoint in the API documentation provided earlier during integration & UAT, you may filter based on this outlet information.

When is our ops readiness check?
- NEA will head down to any outlet, at any date and time. The checks will be at random during the ops readiness check stipulated during the briefing
How do we contact RedeemSG should there be any tech issues encountered?
What are the next steps after prod testing?
- Once you have passed prod testing and ops readiness check, you will need to sign the Retailer’s Agreement from NEA. Once signed, you will be able to start accepting vouchers according to the go-live date previously communicated during the briefing
- You will also be added into a whatsapp group for escalations (if any)
What do I do if I would like to whitelist additional items post-launch?

Last updated 5 months ago

Policy

Can vouchers from different households be combined in a single transaction?

No, you will not be able to combine vouchers from different households in a single transaction (i.e. the maximum you can offset is $300)

If I cancel the transaction, do I need to refund the scanned voucher amount?

You should only refund the amount paid without Climate Vouchers (i.e. cash/credit card etc). If customers insist on a refund of the scanned vouchers amount, do refer to the retailer’s training deck provided by NEA for more information on next steps

Are vouchers applied to items inclusive or exclusive of GST?

Vouchers are a payment mode, hence should be applied to item costs inclusive of GST

Payouts

Will I receive the scanned voucher amount, or utilised voucher amount from NEA?

NEA will reimburse the scanned voucher amount. For example, when a $4 voucher is scanned though the item costs $3, NEA will reimburse $4. Do note that however, from the customer’s perspective, $1 voucher will be forfeited.

When will I receive the payouts from NEA?

How do I do finance reconciliation?

We have provided the /transaction API endpoint in the API documentation provided earlier during integration & UAT. This endpoint would allow you to retrieve all transactions programmatically. You may reconcile using the bank_statement_id provided, which would match the id in your bank statement. Kindly approach your tech team for this.

I have several outlets, how do I match a single bank_statement_id to the specific outlet?

You may include your outlet information in the metadata. When you retrieve all transactions programatically via the /transaction API endpoint in the API documentation provided earlier during integration & UAT, you may filter based on this outlet information.

Next steps

When is our ops readiness check?

NEA will head down to any outlet, at any date and time. The checks will be at random during the ops readiness check stipulated during the briefing

How do we contact RedeemSG should there be any tech issues encountered?

As mentioned during retailer’s training, NEA will be creating a whatsapp group for escalation matters. You may contact us via the whatsapp group chat created, or via

What are the next steps after prod testing?

Once you have passed prod testing and ops readiness check, you will need to sign the Retailer’s Agreement from NEA. Once signed, you will be able to start accepting vouchers according to the go-live date previously communicated during the briefing
You will also be added into a whatsapp group for escalations (if any)

What do I do if I would like to whitelist additional items post-launch?

You may submit to NEA and PUB once a week (every Tuesday) via this form for approval. Once approved, you may include it in your whitelisting module in your POS